- ITS, Inc. will gladly replace any defective merchandise and cover all shipping costs. Please notify us immediately to make arrangements. Errors must be reported within 5 days after receipt of product.
- Product returns will only be accepted upon prior written approval from ITS, Inc. Each request for return will be considered on a case by case basis.
- Product may be returned for credit less shipping charges and a 20% restocking fee within 30 days from the date of shipment. Product must be in original container and in undamaged condition. No cash or check refunds, only credit towards future orders. Custom or private labeled product is not returnable.
- All returns must be in writing and require an authorization from ITS, Inc. Product will be shipped with Returned Materials Authorization (RMA) Form to ITS, Inc. freight pre-paid within 20 days of the authorization. Return will not be accepted after 20 days or if freight is not prepaid.
- Industrial Test Systems, Inc. reserves the right to issue final determination regarding all returns. The terms and conditions of sale set forth here take precedence over all previous arrangements or agreements without exception.
- Industrial Test Systems, Inc. offers to replace, or refund the purchase price of, any product that it manufactures, or has manufactured for it, in defective condition, or that, as sold by ITS, does not meet ITS-specified performance standards. This is the exclusive remedy for loss of profits and for damages of any nature, including indirect, special and consequential, relating to any such products.