Order Fulfillment

Filling your order:

  • Minimum order: Our minimum order for all products is $100 for resellers and $200 for end users. This does not apply to first time orders, evaluation orders, or orders for Full Arsenic/Well Driller kits/meter kits. A handling charge of $20.00 will be applicable for subsequent orders that do not meet the minimum order. End users can avoid this charge by placing orders through the ITS, Inc. website, Pool Check™ products can only be purchased in cases of 12 units.
  • Pricing: All pricing provided by ITS is valid for 30 days and subject to change without notice. If the amount you pay for an item is obviously incorrect, regardless of whether it is an error in a price posted on the ITS site or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid.
  • Shelf Life: Shelf life varies with each product and is based upon the date the product is manufactured, not the ship date. Consult with your product manager prior to ordering to determine the exact shelf life of products being shipped to you.
  • Expediting: Products that are in stock can be shipped within 24 hours for a $20.00 rush fee. To be able to send a product same day, we have to receive your order before 12:00 PM EST. If received after 12:00PM EST, we will ship it the next day.
  • Drop shipping: Orders can be drop shipped—shipping to a location other than your standard bill-to or ship-to address—for a $10.00 fee.
  • Lead time: All in-stock standard products are shipped within 5 business days. Lead times for products not in stock, orders of 10 or more cases, and private label orders will be quoted on a per-order basis.
    • Credit card: Lead time starts when we receive you credit card information. Domestic credit card orders will be processed the day we ship your product.
    • Wire transfer: Lead time starts when we receive your wire transfer in our bank account.
    • Check: Lead time starts when your check clears our bank account.